Big Win Box Casino

Big Win Box Casino – Key Information

Casino Name:
Big Win Box

Website:
www.Bigwin-Box.co.uk

Operator:
Cerberlot N.V.

Licensing Status:
Licensed

Year Launched:
2019

Number of Sister Sites:
Part of the Cerberlot casino network

Bonus Wagering:
Varies

Customer Support Email:
customercare@bigwinbox.email

Phone Support:
UK telephone support available

Payment Methods:
Visa, Mastercard, Bitcoin, Tether

Withdrawal Processing Time:
Typically processed within 24–36 hours

Big Win Box Welcome Bonus & Promotions – 3/10

Unlike most Cerberlot casinos, which usually roll out multi-stage welcome packages, Big Win Box presents a confusing and unclear picture when it comes to sign-up bonuses.

One banner on the homepage shows it offers a 300% matched deposit welcome bonus but no further details are provided. This offer does not appear on the casino’s dedicated promotions page.

At other times people visiting the platform are presented with a different offer entirely such as 100% matched bonuses on the first three deposits but only when registering during specific visits. With no permanent or clearly defined welcome package it’s impossible to know which promotion applies to new account holders.

Ongoing Offers & Promotions – 2/10

The lack of clarity on promotions continues with Big Win Box’s.

Scrolling banners promote a variety of incentives such as:

• If you join the casino’s Telegram channel you receive 50 free spins
• Unspecified rewards for downloading the Big Win Box mobile app
• Physical prizes such as Apple AirPods through tournaments and lotteries

We can advise that almost none of these offers come with clear terms or eligibility rules and no explanations of how rewards are issued. The promotions page itself offers little more than tournaments and a vague promise of “daily promotions,” but without a reliable structure or clear indications.

Slots, Live Casino & Sports Betting – 5/10

Big Win Box does redeem itself with its great range of gaming options.

Slot Games

The main attraction on the platform is slots and they dominate the homepage. Highlighted titles include:

• Lucky Lady Moon: Megaways
• Miss Cherry Fruits
• Gemza
• Frozen Crown
• Lucky Oak

While the casino does not feature as many top-tier providers as other licensed platforms the library of themes and mechanics is still impressive for an offshore casino.

Live Casino & Sports

Big Win Box also offers:

• Live dealer games
• Live game shows
• Sportsbook section
• Cyber sports
• Lotteries and tournaments

The inclusion of live game shows is particularly notable, as these are rarely available at Curaçao based casinos.

Big Win Box Casino Banking – 4/10

Big Win Box provides very limited information about its banking options which is a worry.

There is no dedicated banking page on the website and players must rely on footer logos to identify supported methods. These include:

• Visa & Mastercard (debit cards)
• Bitcoin
• Tether

Popular alternatives such as e-wallets and instant bank transfers are unavailable.

According to the FAQ section customers withdrawals are usually processed within 24 to 36 hours. That being said the casino does not clarify when funds are actually released after processing which may lead to uncertainty for players awaiting payouts.

Big Win Box Customer Support & Licensing – 4/10

Customer Support

Big Win Box offers several support channels:

• UK phone support: 0204 586 3715
• Email support: customercare@bigwinbox.email
• Live chat (availability hours not specified)

The availability of a UK phone line is a positive feature as this provides quicker access to assistance than email.

Licensing

Big Win Box appears to operate under Curaçao based license.

With it being in that jurisdiction the licensing raises some concerns about safer gambling regulations so the spending limits are purely down to the player. This can be a positive for many players as they can play without any boundaries.

Pros & Cons of Big Win Box Casino

✅ Pros

• Very broad game selection for an offshore casino
• Live dealer games and live game shows included
• Sports and cyber sports betting available
• UK telephone support offered

❌ Cons

• Unclear welcome bonuses
• Poorly explained ongoing promotions
• Limited banking transparency

Is Big Win Box Casino Worth Playing?

Big Win Box struggles to stand out within the Cerberlot N.V. portfolio. While it matches its sister sites in terms of games and features the poorly defined promotions put it at a disadvantage in comparison to near identical alternatives on the same network.

We feel promotions are a secondary issue. The primary concern is that Big Win Box operates without clear banking information leaving customers in the dark with how to withdraw their funds if so desired.